Last updated: 1 June 2026
Cipher Concierge Group Pty Ltd (ACN pending), trading as Consiere ("we", "us", "our"), is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We collect personal information you provide when creating an account, including your full name, email address, phone number, and payment details. We also collect information about your service requests and communications with Alina, our AI concierge.
We use your information to provide concierge services, process payments, send service updates and notifications, improve our AI systems, and communicate with you about your account.
All data is stored on Australian-sovereign infrastructure hosted in Sydney, Australia. We do not transfer your personal data outside Australia without your consent.
We use Stripe for payment processing, Twilio for WhatsApp communications, Resend for email delivery, and Anthropic's AI for our concierge service. Each service provider has their own privacy policy governing their use of data.
We use Google Analytics and Meta Pixel to understand how our website is used. This data is anonymised and used only for improving our service.
You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time. To exercise these rights, contact us at hello@consiere.com.au.
We implement industry-standard security measures including SSL encryption, secure password hashing, and two-factor authentication to protect your data.
For privacy enquiries, contact:
Cipher Concierge Group Pty Ltd
Email: hello@consiere.com.au
Website: consiere.com.au