How Considy Works: From a WhatsApp Message to Your Door
There's no app to download and no account to create. Here's the actual mechanics of what happens after you send a message.
Most "concierge" services either mean a hotel desk, a subscription app with a form to fill out, or a human assistant on retainer. Considy is none of those — it's a message thread. You text a WhatsApp number, describe what you need in plain language, and an AI concierge named Alina takes it from there. That's the whole interface. But "an AI reads your message and something happens" isn't a very satisfying explanation, so here's what's actually going on underneath it.
1. You describe what you want, once
No category menus, no forms. You might write "need a birthday cake delivered to my mum in Bandra West tomorrow" or "table for four somewhere good in Mayfair Friday night." Alina reads the message and works out two things: what kind of request this is, and whether it's something a vendor needs to quote a price on first, or something she can propose directly from a known provider.
Requests fall into a handful of categories — dining, hotels, transport, aviation, personal shopping, yacht charters, relocation, and a catch-all for everything else (deliveries, gifts, one-off errands). For anything delivery-shaped, the exact location matters more than people expect: a courier request that only says "Mumbai" could mean anywhere across a metro area with vendors hours apart, so Alina will ask for a postcode or a specific neighbourhood if your message doesn't already include one.
2. Alina finds someone who can actually do it
For a delivery-type request, Considy looks first at vendors already registered on the platform near that location. If none exist yet, it searches for genuinely nearby, highly-rated local businesses and reaches out to a short list of them directly on WhatsApp asking for a quote — in rating order, so a 5.0-rated florist gets contacted before a 4.7. One quiet detail that matters more than it sounds: plenty of businesses only list a landline on their public profile, and WhatsApp can only ever reach a mobile number, so those get skipped automatically in favour of one that can actually receive the message.
3. You get a real quote, not an estimate
Once a vendor responds with a price, you hear about it the same way — a WhatsApp message with the amount and a secure payment link, in your local currency. If more than one vendor was contacted, whoever quotes first is the one who gets the job; the others are simply told it's been taken. You're never left chasing multiple threads to figure out who's actually doing the work.
4. Paying, and knowing it's actually happening
Payment happens through the same WhatsApp thread — you tap the link, pay, done. From there you get a short sequence of updates as the order actually moves: payment confirmed, the vendor's preparing it, it's on its way, and finally a delivery confirmation, often with a photo as proof it arrived. For bookings rather than deliveries, a small deposit secures the reservation up front, with the balance settled once the vendor confirms the final bill.
Why WhatsApp, specifically
It's not a gimmick — it's the one interface almost everyone already has open, in every country Considy operates in. No app store friction, no forgotten password, no seven-tab checkout flow. You write a sentence the way you'd text a friend who happens to know everyone, and the rest is Alina's problem.